Booking Terms and Conditions
1. Definitions
‘Accommodation’ means the accommodation offered at Stoddens Farm Cottages at Stoddens Farm, 191 Stoddens Road, Burnham on Sea, Somerset TA8 2DE;
‘Agreement’ means the agreement between the Visitor (and any members of that Visitor’s party) and the Owners for the holiday rental of Accommodation on these Terms and Conditions;
‘Owners' means Jonathan and Ruth Chambers of Stoddens Farm, 191 Stoddens Road, Burnham on Sea, Somerset TA8 2DE (Telephone: 07896 886051 E- mail: info@stoddensfarmcottages.com);
‘Visitor’ means the person named in the Owners’ invoice and any members of that Visitor’s party;
‘Holiday Period’ means the period for which it is agreed that the Visitor will occupy the Accommodation
2. Agreement
2.1. These Terms and Conditions form the agreement between the Visitor and Owners for the holiday at the Accommodation.
2.2. The Owner permits the Visitor to occupy the Accommodation for the holiday period shown in the Owners’ invoice together with the reasonable use of its contents (subject to these Terms and Conditions).
2.3. The Visitor will be responsible for all payments and for any losses/damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.
3. Prices
3.1. Prices. Prices include all charges for water and any applicable VAT. Electricity is paid for by the Visitor on a coin meter. The Owners’ invoice will show the holiday price at the time of Booking. The holiday price is subject to change in the event that the price is increased during a pricing review and/or if VAT rates should change.
3.2. Changes. In the event of a change in the holiday price the Visitor will be informed as soon as possible. The Owners will then ask the Visitor to confirm whether they wish to confirm the new price or confirm that they no longer wish to continue with the Booking. If Owners have not heard from the Visitor within 2 weeks thereafter, the Owners shall have the right to terminate the Booking. In such circumstances, the Owners will only be liable for the return of the Rental Deposit.
4. Visitor Details.
Prior to the Holiday Period, the Visitor should keep the Owners informed of any change of address or contact details.
5. Booking/Payment Terms
5.1 Booking. A binding contract on these terms and conditions comes into existence between the Visitor and the Owners once the Owners have received the Rental Deposit in cleared funds.
5.2 Details. The Visitor must check the Owners’ invoice carefully as soon as it is received. If any amendments are sought the Owners should be informed immediately and at the latest within 14 days of receipt of the invoice.
6. Payments
6.1 Rental Deposit. A deposit of 20% of the holiday price is due at the time of Booking.
6.2 Remainder and Damages Deposit. The Remainder of the holiday price together with a £50.00 (fifty pounds) Damages Deposit is due and payable one calendar month prior to the Holiday Period.
6.3 Method of Payment. All payments are to be made by Sterling Cheque (or other method as agreed) made payable and sent to the Owners. Payments are received when a Visitor’s cheque clears into the Owners’ bank account.
7. Arrival and Departure.
7.1 Arrival. Check-in time is 3.00 p.m. (or otherwise by prior arrangement). On arrival you will be provided with an inventory of contents. Please notify the Owners within 24 hours if there are any comments on the inventory.
7.2 Keys. The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.
7.3 Departure. Check-out time is 10.00 a.m. (or otherwise by prior arrangement). The Visitor is obliged to leave everything in a clean and tidy condition and is responsible for any damage done or loss sustained during the Holiday Period.
7.4 Refund of Damages Deposit. The £50.00 Damages Deposit will be refunded to the Visitor by cheque by post subject to any deduction by the Owners for loss/damage.
8. Cancellation
8.1 If the Visitor wishes to cancel a Booking he/she must give the Owners notice in writing as soon as possible and in any event at least one calendar month prior to the Holiday Period. In the event of a cancellation within this period the Holiday Deposit is non-refundable. In the event of a cancellation within one month of the Holiday Period a 100% cancellation charge will be payable.
8.2 If, following a Booking, the remainder of the holiday price together with a Damages Deposit is not received in cleared funds one calendar month prior to the Holiday Period the Owners may cancel the Booking.
9. Refusal/Alteration
9.1 The Owners may, at their discretion, refuse any Booking.
9.2 The Owners may cancel or alter arrangements whether before or during the Holiday Period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Owners; or (b) to perform or complete essential remedial or refurbishment works.
9.3 If a Booking is altered or cancelled by the Owners due to circumstances beyond its reasonable control, it will take reasonable steps to offer a suitable alternative Booking. If the Owners are not able to offer such an alternative or the Visitor does not accept the alternative offered, the Owners will return to the Visitor the relevant proportion of the money paid by the Visitor to the Owners in respect of the Accommodation and will not otherwise be liable for any loss whatsoever caused by such alteration or cancellation.
10. No Liability for Loss/Damage to Visitor Property
10.1 The Owners are not liable for any loss of or damage to property suffered by the Visitor or his or her party in or around the Accommodation. Cars and their contents are parked at the Visitor’s sole risk.
10.2 The Visitor’s property will normally be disposed of if it is not collected within 3 months of the end of the Holiday Period and the Owners may charge a reasonable administration fee to cover the costs of storage and handling of lost property.
11. Pets
With the exception of guide dogs for the blind and hearing dogs for the deaf pets are not permitted.
12. Smoking/Fire/Risks
For the comfort of subsequent visitors, smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation. If smoking takes place in the Accommodation a additional cleaning charge will be levied.
The use of fires, candles, fireworks or similar by the Visitor or his or her party at the Accommodation is not permitted unless expressly agreed in writing with Owners.
13. Owners Right of Entry
The Owners and its agents may enter the Accommodation at any reasonable time for reasonable cause.
14. Visitor Obligations
14.1 Accommodation
14.1.1 The Visitor agrees to keep the Accommodation and its contents in the same state of repair and condition as at the commencement of the Holiday Period (reasonable wear and tear excepted). Breakages and damage must be reported to the Owners as soon as possible.
14.1.2 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the Owners or to any neighbours.
14.1.3 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation.
14.2 Property Cleanliness
14.2.1 The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy.
14.2.2 The Visitor agrees to pay a reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.
15. Utility Supply
The Owner does not accept responsibility for any interruption of failure of utility provision at the Accommodation.
16. Comments/Complaints
16.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the Owners. Reasonable steps will then be taken to assist the Visitor.
16.2 In the event that problems are not reported before the end of the Holiday Period this may affect Owners’ ability to investigate complaints and may impact on the way that a complaint is dealt with.
16.3 A comment/suggestion form will be left in the Accommodation should the Visitor wish to comment on his or her stay.
17. Rural way of life
The Accommodation is located in a rural area. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the Accommodation and/or the surrounding land, will constitute a breach of the Agreement by the Visitor.
18. Right to Evict
The Owners may terminate the Agreement without notice, and in such case the Visitor and his or her party must leave the Accommodation immediately, (without compensation being payable to the Visitor or any member of his or her party) if:
18.1 This is deemed necessary by Owners where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour endangers the safety of the Accommodation or other persons on the property; or
18.2 In the opinion of the owners, any anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
19. Governing Law
The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the Courts of England and Wales.
‘Accommodation’ means the accommodation offered at Stoddens Farm Cottages at Stoddens Farm, 191 Stoddens Road, Burnham on Sea, Somerset TA8 2DE;
‘Agreement’ means the agreement between the Visitor (and any members of that Visitor’s party) and the Owners for the holiday rental of Accommodation on these Terms and Conditions;
‘Owners' means Jonathan and Ruth Chambers of Stoddens Farm, 191 Stoddens Road, Burnham on Sea, Somerset TA8 2DE (Telephone: 07896 886051 E- mail: info@stoddensfarmcottages.com);
‘Visitor’ means the person named in the Owners’ invoice and any members of that Visitor’s party;
‘Holiday Period’ means the period for which it is agreed that the Visitor will occupy the Accommodation
2. Agreement
2.1. These Terms and Conditions form the agreement between the Visitor and Owners for the holiday at the Accommodation.
2.2. The Owner permits the Visitor to occupy the Accommodation for the holiday period shown in the Owners’ invoice together with the reasonable use of its contents (subject to these Terms and Conditions).
2.3. The Visitor will be responsible for all payments and for any losses/damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.
3. Prices
3.1. Prices. Prices include all charges for water and any applicable VAT. Electricity is paid for by the Visitor on a coin meter. The Owners’ invoice will show the holiday price at the time of Booking. The holiday price is subject to change in the event that the price is increased during a pricing review and/or if VAT rates should change.
3.2. Changes. In the event of a change in the holiday price the Visitor will be informed as soon as possible. The Owners will then ask the Visitor to confirm whether they wish to confirm the new price or confirm that they no longer wish to continue with the Booking. If Owners have not heard from the Visitor within 2 weeks thereafter, the Owners shall have the right to terminate the Booking. In such circumstances, the Owners will only be liable for the return of the Rental Deposit.
4. Visitor Details.
Prior to the Holiday Period, the Visitor should keep the Owners informed of any change of address or contact details.
5. Booking/Payment Terms
5.1 Booking. A binding contract on these terms and conditions comes into existence between the Visitor and the Owners once the Owners have received the Rental Deposit in cleared funds.
5.2 Details. The Visitor must check the Owners’ invoice carefully as soon as it is received. If any amendments are sought the Owners should be informed immediately and at the latest within 14 days of receipt of the invoice.
6. Payments
6.1 Rental Deposit. A deposit of 20% of the holiday price is due at the time of Booking.
6.2 Remainder and Damages Deposit. The Remainder of the holiday price together with a £50.00 (fifty pounds) Damages Deposit is due and payable one calendar month prior to the Holiday Period.
6.3 Method of Payment. All payments are to be made by Sterling Cheque (or other method as agreed) made payable and sent to the Owners. Payments are received when a Visitor’s cheque clears into the Owners’ bank account.
7. Arrival and Departure.
7.1 Arrival. Check-in time is 3.00 p.m. (or otherwise by prior arrangement). On arrival you will be provided with an inventory of contents. Please notify the Owners within 24 hours if there are any comments on the inventory.
7.2 Keys. The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.
7.3 Departure. Check-out time is 10.00 a.m. (or otherwise by prior arrangement). The Visitor is obliged to leave everything in a clean and tidy condition and is responsible for any damage done or loss sustained during the Holiday Period.
7.4 Refund of Damages Deposit. The £50.00 Damages Deposit will be refunded to the Visitor by cheque by post subject to any deduction by the Owners for loss/damage.
8. Cancellation
8.1 If the Visitor wishes to cancel a Booking he/she must give the Owners notice in writing as soon as possible and in any event at least one calendar month prior to the Holiday Period. In the event of a cancellation within this period the Holiday Deposit is non-refundable. In the event of a cancellation within one month of the Holiday Period a 100% cancellation charge will be payable.
8.2 If, following a Booking, the remainder of the holiday price together with a Damages Deposit is not received in cleared funds one calendar month prior to the Holiday Period the Owners may cancel the Booking.
9. Refusal/Alteration
9.1 The Owners may, at their discretion, refuse any Booking.
9.2 The Owners may cancel or alter arrangements whether before or during the Holiday Period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Owners; or (b) to perform or complete essential remedial or refurbishment works.
9.3 If a Booking is altered or cancelled by the Owners due to circumstances beyond its reasonable control, it will take reasonable steps to offer a suitable alternative Booking. If the Owners are not able to offer such an alternative or the Visitor does not accept the alternative offered, the Owners will return to the Visitor the relevant proportion of the money paid by the Visitor to the Owners in respect of the Accommodation and will not otherwise be liable for any loss whatsoever caused by such alteration or cancellation.
10. No Liability for Loss/Damage to Visitor Property
10.1 The Owners are not liable for any loss of or damage to property suffered by the Visitor or his or her party in or around the Accommodation. Cars and their contents are parked at the Visitor’s sole risk.
10.2 The Visitor’s property will normally be disposed of if it is not collected within 3 months of the end of the Holiday Period and the Owners may charge a reasonable administration fee to cover the costs of storage and handling of lost property.
11. Pets
With the exception of guide dogs for the blind and hearing dogs for the deaf pets are not permitted.
12. Smoking/Fire/Risks
For the comfort of subsequent visitors, smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation. If smoking takes place in the Accommodation a additional cleaning charge will be levied.
The use of fires, candles, fireworks or similar by the Visitor or his or her party at the Accommodation is not permitted unless expressly agreed in writing with Owners.
13. Owners Right of Entry
The Owners and its agents may enter the Accommodation at any reasonable time for reasonable cause.
14. Visitor Obligations
14.1 Accommodation
14.1.1 The Visitor agrees to keep the Accommodation and its contents in the same state of repair and condition as at the commencement of the Holiday Period (reasonable wear and tear excepted). Breakages and damage must be reported to the Owners as soon as possible.
14.1.2 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the Owners or to any neighbours.
14.1.3 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation.
14.2 Property Cleanliness
14.2.1 The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy.
14.2.2 The Visitor agrees to pay a reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.
15. Utility Supply
The Owner does not accept responsibility for any interruption of failure of utility provision at the Accommodation.
16. Comments/Complaints
16.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the Owners. Reasonable steps will then be taken to assist the Visitor.
16.2 In the event that problems are not reported before the end of the Holiday Period this may affect Owners’ ability to investigate complaints and may impact on the way that a complaint is dealt with.
16.3 A comment/suggestion form will be left in the Accommodation should the Visitor wish to comment on his or her stay.
17. Rural way of life
The Accommodation is located in a rural area. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the Accommodation and/or the surrounding land, will constitute a breach of the Agreement by the Visitor.
18. Right to Evict
The Owners may terminate the Agreement without notice, and in such case the Visitor and his or her party must leave the Accommodation immediately, (without compensation being payable to the Visitor or any member of his or her party) if:
18.1 This is deemed necessary by Owners where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour endangers the safety of the Accommodation or other persons on the property; or
18.2 In the opinion of the owners, any anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
19. Governing Law
The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the Courts of England and Wales.
